🌐 International Shipping & Delivery

⏱️Order Processing Time

For in-stock items, please allow 5–7 business days for order processing, including procurement, inspection, and packing.

For customized or made-to-order items, the production time usually takes 1–2 months depending on the brand and complexity.

Pre-order items may take from several weeks to a few months, depending on supplier production schedules. We will notify you of any changes via email.

If your order includes both in-stock and pre-order/custom items, the package will be shipped together unless you request split shipping (extra costs may apply).

🚚Shipping Methods & Estimated Transit

• Economy Shipping (China Post / SAL): approx. 25–45 business days.
• EMS: approx. 15–25 business days.
• DHL / Express Courier: approx. 3–7 business days.
• Regional lines (e.g., Yanwen, Cainiao): approx. 7–15 business days (depending on destination).

Exact shipping options and costs will be displayed at checkout, based on destination, weight, and parcel dimensions.

💰Shipping Costs & Duties

Shipping fees are automatically calculated at checkout. Costs depend on the shipping method, weight, size, and country.

Duties and taxes are the responsibility of the recipient unless stated otherwise (for example, some Yanwen/EU/US routes may include duties in the fee).

If a package is refused due to duties, shipping charges are non-refundable.

📦Tracking

Once shipped, you will receive a confirmation email with tracking details. You may also track your package using the shipping company’s website.

⚠️Delays

Delivery may be affected by customs clearance, weather, or carrier delays. If your package is delayed more than 20 business days beyond the estimate, please contact us for assistance.

🛡️Insurance

We recommend selecting shipping insurance at checkout. In cases of lost, damaged, or severely delayed shipments, we will help file claims according to carrier policy.

❓FAQ

Q: Can I change my address after ordering?
A: Yes, if your order hasn’t shipped. Please contact us within 24 hours.

Q: My tracking says delivered, but I didn’t receive it.
A: Please check with family members, neighbors, or your local post office. If not resolved, contact us.

Q: Do you ship to P.O. Boxes or APO/FPO?
A: Some postal options allow this, but express couriers like DHL usually do not.

📞Contact Us

If you have any questions about shipping or logistics, please reach out:

Email: yangyuna0707@gmail.com