You may cancel your order at any time before it is shipped, with no cancellation fee. If the order has already entered processing/packing but has not yet been handed to the carrier, we will do our best to intercept the package and issue a full refund. Submit your request via our customer service email or the order detail page; we will process within 1–2 business days.
📌 Please note: once the package has been dispatched and a tracking number is generated, cancellation requests cannot be accepted. In that case, please follow the return policy or refuse delivery. For customized/made-to-order items that have already entered production, cancellation may incur material costs — we will communicate with you beforehand.
If your parcel’s transit time significantly exceeds normal delivery estimates and you still have not received the goods, we offer a full refund or replacement under the following policy:
⚠️ If delivery fails due to the recipient’s own actions (including but not limited to: incorrect/incomplete address provided, refusal to accept the package, failure to pay destination customs duties, failure to pick up the parcel from the local post office, or no response to carrier notifications), we will not provide any refund or compensation. Reshipment will require additional shipping fees paid by the buyer.
📦 Lost parcel investigation process: If tracking shows no updates for an unusually long time, please first contact your local postal service with the tracking number, then send screenshots to our after-sales email. Our team will initiate an investigation within 48 hours. Once the carrier confirms the parcel is lost, a refund will be issued within 5 business days to the original payment method.
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 calendar days of delivery. Provide your order number, clear photos/videos of the damage or discrepancy, and images of the outer packaging. We will offer a free replacement, partial refund, or return-for-refund depending on the situation.
✈️ International shipping may occasionally be rough. We work closely with carriers to resolve claims. Return shipping costs for quality-related issues will be borne by us (non-quality returns are the buyer’s responsibility).
Address change: If your order has not yet shipped, please email us within 24 hours of placing the order and we will update the address free of charge. Once the parcel is dispatched, address modification may require intercepting the package and may incur extra charges; we will assist but cannot guarantee success.
Return process (change of mind): Items must be unused, in original packaging, and returned at buyer’s cost (including return shipping and any customs fees). Original shipping fees and duties are non-refundable. Refunds will be processed within 7 business days after we receive the return.
💡 Customized or personalized products are not eligible for change-of-mind returns. Please contact support for details.
If you have any questions regarding order cancellation, shipping anomalies, product defects, or returns, please do not hesitate to contact us.
📧 Email: yangyuna0707@gmail.com (please include your order number and a brief description in the subject line)
🕒 Response time: 24–48 hours on business days. We are committed to addressing every after‑sales request with care.
If a parcel is delayed due to force majeure (customs inspection, extreme weather, pandemic restrictions, strikes, etc.) beyond the standard delivery window but has not yet reached the lost threshold, we will keep you updated on tracking status and may offer a goodwill coupon or partial compensation. For delays that meet the “Order Not Delivered” refund criteria, we will process a full refund without requiring unnecessary waiting.
📢 In accordance with international e‑commerce practices, refund requests for packages with active tracking updates (and where the carrier has not declared the parcel lost) generally require waiting until the maximum delivery window has passed. However, we prioritize customer experience: if the extended timeline is exceeded, we will facilitate a refund or replacement as quickly as possible. Final decisions are subject to after‑sales support confirmation.