For in-stock items, please allow 5–7 business days for order processing, including procurement, inspection, and packing.
For customized or made-to-order items, the production time usually takes 1–2 months depending on the brand and complexity.
Pre-order items may take from several weeks to a few months, depending on supplier production schedules. We will notify you of any changes via email.
If your order includes both in-stock and pre-order/custom items, the package will be shipped together unless you request split shipping (extra costs may apply).
Exact shipping options and costs will be displayed at checkout, based on destination, weight, and parcel dimensions.
Shipping fees are automatically calculated at checkout. Costs depend on the shipping method, weight, size, and country.
Duties and taxes are the responsibility of the recipient unless stated otherwise (for example, some Yanwen/EU/US routes may include duties in the fee).
If a package is refused due to duties, shipping charges are non-refundable.
Once shipped, you will receive a confirmation email with tracking details. You may also track your package using the shipping company’s website.
Delivery may be affected by customs clearance, weather, or carrier delays. If your package is delayed more than 20 business days beyond the estimate, please contact us for assistance.
Q: Can I change my address after ordering?
A: Yes, if your order hasn’t shipped. Please contact us within 24 hours.
Q: My tracking says delivered, but I didn’t receive it.
A: Please check with family members, neighbors, or your local post office. If not resolved, contact us.
Q: Do you ship to P.O. Boxes or APO/FPO?
A: Some postal options allow this, but express couriers like DHL usually do not.
If you have any questions about shipping or logistics, please reach out:
Email: yangyuna0707@gmail.com